Time Frames – Residential

0

Using time frames, you can tell the system about the times when you want to receive calls, or handle calls differently.

An example Time Frame might include the following rules:

  • Schedule – Monday through Friday, 8am to 7pm.
  • Actions – Ring the home phone and cell phone(s)

To include multiple schedules, simply create multiple Time Frames.  You could have a Time Frame for Monday-Friday, another Time Frame for Saturday-Sunday, and yet another Time Frame for when you are out of town on vacation.

Accessing the Time Frames Page

From the web portal:

  • Log in at https://portal.myvoip.me
  • Click the Time Frames button in the menu bar:

  • You will see a menu similar to the following:

To create a new Time Frame, click the Add Time Frame button.

  • Give the Time Frame a name (ie Weekdays, or Fourth of July)
  • Select an option for when the Time Frame should apply
    • Always = time frame applies to all hours of every day (24/7/365).
    • Days of the week and times = commonly used to define daily hours such as Monday-Friday 9am – 5pm. Each day has its own check box. Check the days to which the time frame will be applied, and then use slide bars to define the time ranges for each checked day.When you check a check box, a blue control bar covers the times 9AM to 5PM for that day. Drag this control to change the time according to your requirements. If you need to add more ranges for a day, click the following icon to the right of the time range:
    • Specific dates or range = commonly used to define holidays or other occasions when a range of days would be selected(ie out of town for a week).  Use pop-up calendars to select the To and From dates when the time range will apply. 

 

 

 

Now that you have created a Time Frame, you must apply it to an Answering Rule.  Click here to go to the Answering Rules section.